Cruise ship Norwegian Star delayed Asia Cruise after azipod failure

Norwegian StarThe cruise ship Norwegian Star suffered technical failure in one of the two pod drives, which pushed the crew to delay the Asia cruise and return in Singapore for special survey and inspection. The ship was allowed to resume voyage, but only with one azipod, which forced certain restrictions in the Asia cruise. The 2,240-passenger ship was at sea headed to Nha Trang, instead of Hong Kong, which will be visited later. The ship was due to call in the Thai ports Ko Samui and Laem Chabang, but will instead will spend three days at sea. Also according to the new cruise plan the call at Phu My, Vietnam will be substituted by Danang, Vietnam. The Asia Cruise will end in Hong Kong on December 22.

“On the evening of December 10, while departing the port of Singapore, Norwegian Star experienced a technical issue with one of the ship’s azipods”, said the company operator in official statement. “The ship has returned to port so that the azipod can be inspected further by a team from the manufacturer”, adds the statement.

Norwegian Cruise Line informed the passengers about the route changes and also made very sumptuous compensation offers, as the guests will get their entire travel price reimbursed and a 50% voucher for the next cruise.

There is no information if the company operator will cancel the next voyage, planned for December 22.

Norwegian Star (IMO: 9195157) is a Dawn-class cruise ship operated by Norwegian Cruise Line. The vessel was length of 294.00 m, moulded beam of 32.20 m and maximum draft of 8.20 m. The deadweight of the cruise ship is 7,500 DWT and the gross tonnage is 91,740 GRT. Norwegian Star was built by the Meyer Werft shipyard in Papenburg, Germany. Construction began on Norwegian Star in 2000 and was completed in mid-2001. The cruise vessel is driven by two ABB Azipod units, each with power of 19,500 kW.

  1. NCL have altered itinerary on subsequent cruises but communication with passengers is very poor. Cruise on 16 Jan 17 no longer takes in Thailand and only one stop in Vietnam – pitiful compensation of $200 per stateroom offered. Many people currently exploring refund options due to itinerary changes and safety concerns but NCL far from supportive.

  2. Question: Did NCL cancel the Dec 22nd Cruise? We are scheduled on the Jan 5th cruise and have been informed by NCL that they are having to change our itinerary has been changed due to the same problem and we will be leaving Singapore, be at sea 2 days, then spending 2 days in Vietnam for repairs…..but they (NCL) will give us a 20% refund! The other cruise got a Full Refund and a 50% credit towards their next cruise. My question is did they cancel the 22nd cruise and fix the problem? I am a little concerned!

  3. We cancelled the Jan. 5th cruise one week prior to the start. NCL never informed us of the itinerary change and were very evasive on the phone. We only by chance found out when we were checking the excursions and saw they only offered 3, with none in Thailand. We lost money on flights, hotels etc.. Only offered us a 20% refund. I guess they want to keep the other 80% of our money to repair their engine problems.

  4. We were on the 22 Dec cruise out o Hongkongm missed out on Taiwan, Hanoi, Kho Samui and Sihanoukville .. We’re promised a 50% rebate on the fares .. So far have received $600 and no further correspondence ..

  5. We are booked on a Auckland to Singapore trip leaving Feb.18th 2017 We have just been told today ( 6th Feb) that we will be missing out on three ports due to the azipod failure problem!!! NCL seem committed to sailing this sick ship around the world, disappointing thousands of customers. They knew about this current problem before December 2016 and it is still not fixed. Our agent has intimated that they will be offering $500 per cabin compensation out of a holiday costing £4300. I don’t think so! NCL clearly have a problem in maintaining their ships. If we do get to go on this one, it will be the last with NCL

  6. We are also booked on the Auckland to Singapore trip commencing on 18th February on Norwegian Star. As Paul Ward correctly says the ship has been suffering with an Azipod problem for the last few months.3 steps have been cancelled and one step shortened. We paid £6,500 for the holiday and we have been offered a poultry $500 in compensation if we go ahead. NCL have offered a voucher to be used on a future cruise if we cancel but we have no idea if this covers flights and hotels. Our calls to Iglu travel agents are currently being ignored. Why is the ship still in service?

    • It lost both engines and was adrift at sea by Victoria au. Had to be towed to Melbourne.. February 10 2017. They keep patching it up and sending it back out to sea. The Norwegian Star is a broken ship. Has been running on one engine sine early December. Has had altered itenary on every cruise since then with at times minimal compensation.

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